There’s an old adage in business: The best form of marketing is word-of-mouth; we would like to emphasize the importance of online customer reviews as well. Consumer buying decisions are greatly influenced by the reviews of their fellow customers—both positive and negative. Companies, both large and small, have been known to use marketing research surveys to collect feedback information from customers to help them find potential areas for improvement.
Companies have seen a marked increase in customers reviewing their dealings with them in recent years, as the proliferation of smartphone apps have somewhat streamlined the reporting process for many. Many customers are going to the net—either on their smartphones or other devices—to check company reviews before making purchases. There once was a time where mass mailers would’ve guaranteed business for companies. Now it’s not quite as easy! Even though they may not personally know someone who has had dealings with a particular company, reading the experiences other people have posted online can greatly influence the decision-making process of would-be customers and will have a lot to do with whether or not they elect to do business with a particular company or look elsewhere.
Consumers are far more likely to review a company that provides them with bad service than they are to review a company that provides them with stellar service. This is just human nature. However, companies need to keep up with online reviews, as even the bad reviews can provide them with an opportunity to show potential customers that they are listening to their buyers and taking action; posting responses to those unsatisfied customers can go a long way to smoothing things over and righting whatever wrongs have occurred.
Due to the nature of the work we do, we understand how important it is that our customers feel secure in selecting us to handle all of their chimney system needs. We believe we have the best customers in Kansas City and always welcome feedback. We strive to serve everyone better than anyone else, and hearing encouraging words helps us know that we are living up to our mission.
Would you select a chimney service company that demonstrated a lack of compassion and caring towards its current and potential customers? Hopefully, the answer to that question was a resounding “NO!” Would you select a chimney maintenance company with numerous complaints against them? Again, we’d expect you to be shouting “NO.” Would you elect to go with a company who cold called you with an offer to clean your chimney at a huge discount? This one might be harder for you to turn down; however, we implore you to beware! There are scam artists out there who will pose as a qualified chimney sweep in order to take your money for work they have no skills to perform.
It’s best to choose a chimney sweep carefully, to ensure that you are hiring a qualified professional. After all, if the work isn’t performed correctly, your chimney could become a fire hazard. It is important that you not rush into any decision of this nature, as making the wrong choice could have dire consequences for you, your family and your home. Search online for customers of the companies you’re considering; you can ask the companies for references as well. If a company can’t or won’t provide you with references, you might want to consider looking elsewhere.
If you are looking for the best chimney sweeps in Kansas City, look no further than the certified professionals at Fluesbrothers Chimney Service. We are known as the premium chimney and fireplace services company because all we do—sweeping, inspections, repairs, installations and rebuilds—are all about fireplaces, chimneys, stoves, inserts and furnaces. Please feel free to read our customer testimonials. Customer references are also available upon request. Because you can count on us to do the job right, contact us to schedule an appointment today.