Vent Free Gas Logs FAQ
- I just got vent free gas logs installed and they smell horrible!
First, congratulations on your purchase! Now we need to discuss burn-off. Burn-off occurs as the log set is curing. This is the process the logs must go through as they burn off any oils, residues, glues, etc. used in the manufacturing process. - I was told my logs would need to burn-off but for how long?
The burn-off process can take up to 20 hours of burning. We recommend you start by burning the set at the highest setting for 4-5 hours then turn them off and allow them to completely cool. Repeat this process 3-4 more times. It is important to know that your smoke detectors may go off during this process, this is normal. - Is there anything I can do to reduce the smell?
Yes, as a matter of fact even once the burn-off process as occurred you may still be sensitive the smell of vent-free gas logs. If this occurs, we recommend burning the logs with the damper fully open or opening a window or door during use. - Why do my logs still smell, I have used them for over 60 hours?
The scientific answer has to do with the combustion of methane gas. Methyl mercaptan is an additive added to gas so in the event you do have a gas leak, you get that rotten egg smell. They by-product of mercaptan is sulfur dioxide, this is what is commonly smelled during the vent free gas log burning process. Thus, why we recommend burning with the damper fully open if you are sensitive to this smell. - Is there anything else I can do to help with the smell?
I am glad you asked. Vent free gas logs will pull all the smells and fibers from your room into the fireplace causing those materials to be burned leading to an increase in the smell. Therefore, we recommend you do not burn candles, potpourri, incense, smoke, or use aerosols in the same room as your vent free log set. Additionally, pet dander, new carpet fibers, dirty vents, fresh paint, construction, or an improperly maintained log set will cause additional smells. - Since they are gas logs I do not need to have the fireplace and chimney cleaned, right?
This is perhaps the most common myth in the fireplace industry. All fireplaces and chimneys need annual inspections and/or cleanings no matter what type of fuel they utilize. In the case of vent-frees they need cleaned on a yearly basis for all the reason we have already discussed.
*DO NOT UNDER ANY CIRCUMSTANCES MOVE YOUR GAS LOGS*
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*Credit and loans provided by Regions Bank d/b/a EnerBank USA, Member FDIC, (650 S Main St, Suite 1000, Salt Lake City, UT 84101) on approved credit, for a limited time. 19.99% fixed APR, effective as of January 2023, subject to change. Minimum loan amounts apply. Interest starts accruing when funds are disbursed. Interest is waived if repaid in 365 days from first disbursement. When open line period ends, the balance becomes a fixed rate installment loan; repayment terms vary from 24 to 132 months. Actual loan term may be shorter if less than the full approved amount of credit is used. First monthly loan payment due 365 days after first disbursement.
*Credit and loans provided by Regions Bank d/b/a EnerBank USA, Member FDIC, (650 S Main St, Suite 1000, Salt Lake City, UT 84101) on approved credit, for a limited time. 6.99% fixed APR, subject to change. Minimum loan amounts apply. Interest starts accruing when funds are disbursed. Open line period payments due 90 days after origination and monthly thereafter during open line period. When open line period ends, the balance becomes a fixed rate installment loan; repayment term is 60 months. Actual loan term may be shorter if less than the full approved amount of credit is used. First monthly loan payment due 30 days from the end of the open line period.