Helpful Appointment Tips
Before Your Appointment
24 hours before your appointment, remember to:
- Stop using your fireplace, woodstove, or gas stove. For safety’s sake, we need to work with an appliance that is completely cool. As a courtesy, please remove all ash from the firebox.
The day of your appointment, remember to:
- Remove fragile or precious items from the area near the fireplace. We need about 5 to 6 feet around the fireplace to be clear to get our equipment in place.
- Watch us work, if you’d like. Customers learn a great deal about chimney safety from watching us work, so we encourage it.
Believe it or not, spring and summer are the best times for non-emergency chimney repair and preventive maintenance. From October through January, Fluesbrothers appointment calendar is booked up to one month in advance –making an “off-peak” appointment your best option.
As a courtesy, we send annual reminders for service, and confirm all appointments by phone 24 hours in advance.
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