We have the best customers in Kansas City! Thank you for sending us your kind comments, and for sharing them all over the web. We want to serve you better than anyone else, and your encouraging words tell us we are living up to our mission!
I want to thank you for the most customer-oriented service I have ever received! From the wonderfully pleasant and helpful receptionist who answered the phone, to the assessment Ryan conducted, to the crew’s exceptional work, and the follow-up. It was such a pleasant experience! I am blown away!
I special shout out to Ryan!! He is so helpful I felt like he was my personal agent. He is extremely professional, knowledgeable, pleasant, and helpful. You have a real asset in him.
Thank you so much…
Caleb was the tech I worked with on this. He actually made my day. Was able to give me a breakdown of numerous options to repair my mother-in-laws chimney. Then, I asked if we could look at my chimney and he was able to adjust his schedule and we drove to my house and did the inspection. This guy really does go the extra mile plus he is super knowledgeable and professional. As I had never worked with a chimney professional before I did not know what to expect but Caleb took we step by step through the inspection process and what he was doing, why he was doing it and what the outcome was. I also have gotten correspondence or calls form the admin aside on the appointment and followups. I love that kind of communications and feel very good about the company overall.
~ William R.
Caleb did a very extensive inspection today, and explained the process in detail. He was very friendly, professional, and careful with my furniture and carpeting. Thanks, Caleb. A+
~ Pat Benjamin
Jeremy – We LOVE the fireplace and chimney. It was so wonderful to find the logs in place and ready to enjoy when we got home. Thanks so much to you and your crew for a very pleasant experience from start to finish. I didn’t even mind writing the check, which is saying a lot coming from an accountant. We’ll certainly pass your contact information onto anybody else we know looking for chimney work done. The old house really couldn’t have been in better hands in getting the chimney back in working order. Thanks again for making the trek to St. Joseph and the excellent service.
Thanks Jeremy, Looks great!! The roofers were really impressed with the work also.
Jeremy…love my new fireplace! John did a great job too! Thanks.
~ Deb K
Mr. FluesBro, Thought to pass this on to you…!! Hey Steve, Forgive my absentmindedness — I forgot to thank you for referring Jeremy. He was so awesome! I had him come out and do a full inspection on my fireplace. He found lots of issues and helped me figure out what was the best option for my current setup. He’s installing a direct-vent gas insert this Thursday and I CANNOT wait! (Sure wish I had it last week!) I’m so glad I had him come take a look because I would have been completely hosed had I just went ahead with one of the few other options I was considering. (Funny how those salespeople aren’t such experts, eh?) Anyway, thanks again. I’ve appreciated your expertise over the years and you really came through on this one. You’ll know I’ll be in touch when/if I’m ready to buy my next adventure!
I want to thank you and your crew for all the work you did on my chimney and fireplace earlier this month. I know nothing about chimneys, but it was obvious that Scott did, and I watched as Jeff and Caleb all worked very hard on our convoluted situation. I feel confident that the job was done right and I’m pleased with how it all looks too. Your crew was friendly, professional and did a great job cleaning up afterwards (even leaving us a couple of extra tools, which you, sadly, reclaimed –ha-ha). Before they left, Caleb vacuumed the stairs that were dirty before they even arrived. What service!
~ Linda H., Kansas City, KS
Thank you for taking time out of your busy schedule to fix our fireplace starter! It is greatly appreciated and we can tell that you love your job in the way that you interact and reflect God’s light. Please pass on to your associate as well.
~ The K Family
What you did to our fireplace was spot on. I have a very happy wife.
Really enjoying the fireplace insert. It was nice having a few cold evenings to use it before the warm weather moved in. Thanks for the good work.
~ Tammy H.
Just a short note to let you know that Susan and I are very happy with the chimney repair work. Your crew was very professional and very pleasant to deal with. Let’s hope the fireplace burns well!! Let me know if I can give you a review on Angie’s List or provide a letter of recommendation — I’d be more than happy to give Fluesbrothers an excellent review. While it’s not always true that “you get what you pay for,” we feel like we received excellent service at a fair price. Thanks again.
Last September, you repaired our chimney that had been leaking smoke into the interior of the house for 15 years, making it almost unusable except for very small fires. Your crew installed metal ducts to reline the chimney flue and resealed the firebox. Installation was difficult because of sharp turns in the flue, but your persistence paid off and eventually a resolution was found. We are now able to use the chimney with a roaring fire for the first time in more than a decade. We are obviously very pleased with the workmanship as well as the can-do attitude of everyone involved. Among the many upgrades to our home, this work is the best money we have spent and we would be delighted to recommend Fluesbrothers to anyone.
~ John and Jan, Leavenworth, KS
Thank you so much for giving me back my fireplaces. I am really enjoying them!
~ Becky W., Kansas City, MO
Thanks, Jim and Joan, for recommending the chimneyologists ! Thanks, Flues Brothers, for such a professional job~~great carpet protection with tarps from door to fireplace! One would never know that you were here! Have a great year with your business~~ cause it seems to run like a well kept ship! Great modeling by the captain~~Jeremy! PS. We love our chimney cap, too!
~ Sylvia & George Moreng
Ryan just left after cleaning and inspecting our chimney. He did a neat, tidy, thorough job. One couldn’t tell by looking at the room that he had been here because he left everything just as it was…except for the clean chimney, including the glass doors (which I was pleasantly surprised to see him cleaning during the process)! We would totally recommend Fluesbrothers to anyone. They are professional, prompt, and a great value. Thank you so much!
~ Peg W.
You were recommended to us by Denny Smith, owner of White Star Construction when it was apparent that our 37 year old chimney needed repairs and we are so happy that he did. We have been in Florida since early October and just arrived home for Thanksgiving at the Farm. Well within an hour of our arrival we built our first fire since your rebuild. Wow, it draws better than when I built the house as I said 37 years ago! It took a lot of hard work on you alls part and a sizable expenditure on my part but what a great result. Your company’s recommendations and the scope of work you did are going to be the centerpiece of my families’ Thanksgiving. Thank you,
~ The Jenkins
Fluesbrothers Chimney Service: I am pleased to send this endorsement regarding the work that was done on my chimney system this season. It began with a thorough inspection performed by Caleb Shreckengaust. He explained all aspects of repairs that were needed and took time to answer all questions that I had about the repairs. Subsequently, I received a detailed quote and a work date was scheduled. Office staff were polite and accommodating on arriving at a final date for the repairs. The repair crew arrived at the agreed to time (Caleb and Paul Metzger). They were very careful to protect surroundings. They explained what they would be doing throughout the day. The work was completed on time and pictures of completed tasks were provided. Some additional detail work was done above and beyond the listing on the quote at no additional charge. Thank you very much. I look forward to using my fireplace.
~ Bill Osborn