By now, you’ve probably heard of telemedicine. It is the ability to speak face-to-face with a doctor, nurse or healthcare professionally digitally to have your questions answered or a condition evaluated from miles away. Inspired by this convenient and beneficial technological development, Fluesbrothers Chimney Service is excited to unveil our newest service: Telechimney!

What is telechimney?

Chimney sweep in Overland Park KSTelechimney is the ability to communicate with one of our Fluesbrothers’ fireplace and chimney experts. Through telechimney, you can choose to video chat with a Fluesbrothers office professionals or you can email us a question to receive a prompt response. With telechimney, you can chat with a chimney professional right away to help you with the following issues.

  • Troubleshoot fireplace problems. Are you having a problem with your fireplace? Perhaps the pilot isn’t lighting or the flames are flickering strangely. With telechimney, a Fluesbrothers professional can walk you through the steps of troubleshooting your fireplace so you can use your fireplace as soon as possible.
  • Evaluate a fireplace or chimney problem. If there is a crack in your firebox, your chimney seems smoky or you notice a small bit of water in your fireplace, telechimney can help determine whether a service call from Fluesbrothers is necessary. With telechimney, our chimney professionals can tell you whether or not your problem is serious or not.
  • Get your questions answered. Do you have a question about the proper operation or maintenance of your fireplace? Telechimney will take the guesswork out of operating and maintaining your hearth appliance. You can use telechimney to access a Fluesbrothers’ fireplace professional to guide you through the safe operation and routine maintenance of your hearth.

How do you use telechimney?

Using telechimney is a breeze! Simply visit the Fluesbrothers Chimney Service website between 8:30 a.m. and 4 p.m. Monday through Friday. In the lower right corner of the web page, you will see a green box labeled “We are here!”. Click on the green box, and enter your information in the pop-up box. A certified professional in the Fluesbrothers office will logon with you to answer your questions. It’s really that simple!

Why use telechimney?

At Fluesbrothers Chimney Service, we are dedicated to providing the best possible care to our customers. Our new telechimney service is a reflection of it. Telechimney allows you to get your chimney questions answered as quickly as possible. It also help you avoid the wait of setting up an appointment to have a chimney technician visit your home for a minor service or maintenance issue. This save you time and money, and it can allow you to get more use out of your fireplace.

If you are having an issue with your fireplace or concerned about your fireplace’s performance or appearance, get online and take advantage of Fluesbrothers’ new telechimney service today!